salesforce.com CRM

Experience CRM Success

The proven leader in on-demand customer relationship management (CRM), salesforce.com empowers customers to stand out from the crowd. We do so by delivering the most innovative technology and making it as easy as possible to share and manage business information. Our solutions combine award-winning functionality, proven integration, point-and-click customization, global capabilities, and the best user experience and the result is CRM success. That's why Salesforce has earned the trust of its customers and a customer satisfaction rate of over 97%.

On-Demand Business Services

Sales

Salesforce SFA enables companies to drive sales productivity, increase visibility, and expand revenues with an affordable, easy-to-deploy service that delivers success to companies of all sizes.

Partner Relationship Management

Salesforce PRM makes it easy for partners to access leads, collaborate on deals, and locate all the information they need in order to be successful. PRM is seamlessly integrated with Salesforce SFA to deliver unparalleled visibility to your company's entire sales pipeline for direct and indirect channels.

Service & Support

Whether you are running customer service, product support, field service, telemarketing/telesales, an order desk, or an IT help desk, Salesforce Service & Support offers a comprehensive, multichannel customer service solution with all the advantages of salesforce.com's on-demand technology.

Marketing

Salesforce Marketing enables closed-loop marketing to execute, manage, and analyze the results of multichannel campaigns. Marketing executives can measure the ROI of their budgets, tie revenue back to specific marketing programs, and make adjustments in real time.

Content

Salesforce Content brings Web 2.0 usability to your business content so you can share it more effectively and enhance collaboration within your organization. Empower employees to find the exact documents they need, right from the business applications they use on a daily basis.

Ideas

Salesforce Ideas makes it easy to unleash the power of community and create a dynamic dialogue with your customers, partners, and employees. With Salesforce Ideas, you are clicks away from creating an online community where members can post, discuss and vote on ideas. The best ideas bubble up to the top, helping you prioritize and manage feedback in a scalable manner and instilling a sense of co-ownership with your most passionate evangelists.

Analytics

Salesforce Analytics empowers business users at every level to gain relevant insight and analysis. With real-time reporting, calculations, and dashboards, businesses can optimize performance, decision making, and resource allocation.

Custom Applications

Build enterprise-class applications on salesforce.com's powerful on-demand platform. Deliver all your company's business applications in a single environment with one data model, one sharing model, and one user interface.

AppExchange Applications

The AppExchange is your one-stop marketplace for on-demand business applications. The AppExchange makes it easy to find, sample, and select from hundreds of apps for your business, all preintegrated with Salesforce.

Syndicated by the SharedVue Network

Sales Force Automation

Experience CRM Success

Salesforce.com's flagship sales force automation (SFA) application gives businesses the upper hand with their sales data. Comprehensive and easy to customize, Salesforce empowers companies to manage people and processes more effectively, so reps can close more deals. With Salesforce, reps spend more time selling and less time on administration.

Comprehensive On-Demand SFA

Point-and-click customization for SFA that fits the way you sell
Real-time analytics empower your business to make better decisions
Instant global deployment for offline and online use
Award-winning ease of use results in widespread adoption

	Loved by the Salesforce Reps need solutions that make their jobs easier, not more complicated. Salesforce gives them fast access to data-online, offline, and via mobile devices-and links easily to popular tools like Microsoft Office and Outlook. With a user interface rated "simple and intuitive" by PC Magazine, Salesforce is the one SFA solution every sales rep will love and use.
	Critical for Sales Managers Managers need visibility into the activities of their reps and insight into where they stand with their pipelines. Salesforce provides powerful opportunity management, forecasting, reporting, and customization capabilities, so sales managers can be confident their teams are producing at their full capacity.
	Critical for Sales Managers Managers need visibility into the activities of their reps and insight into where they stand with their pipelines. Salesforce provides powerful opportunity management, forecasting, reporting, and customization capabilities, so sales managers can be confident their teams are producing at their full capacity.

Trusted by Executives

Executives need accurate information so they can evaluate their company's past performance while looking ahead to the future. They want to answer critical business questions quickly without sifting through reams of data. With the powerful analytics and customizable dashboards that Salesforce provides, executives have the real-time information they need to be effective.

Features

Sales Management Lead Management Opportunity Management Account and Contact Management Activity Management Approvals and Workflow Territory Management Partner Management	Sales Information Product Catalog Document Management Contract Management Email Templates Asset Management	Analytics and Forecasting Reports and Dashboards Customizable Forecasting Data Quality Management

Desktop and Mobile Mobile CRM Solutions Microsoft Outlook Edition Word and Excel Integration	Customization and Integration	AppExchange Application

Service & Support

Join the On-Demand Service Revolution Today

Companies are adopting on-demand faster than ever before. And more companies use Salesforce Service & Support for their customer service solution than any other on-demand solution.

Why? Ask companies such as Corporate Express, SunTrust, and thousands of others that win every day with the customer experience they provide. With Salesforce Service & Support, these companies have elevated their customer experience with a shared customer history among sales, marketing, and service.

Salesforce Service & Support delivers point-and-click customization to help you keep up with the changes in your business-whether it's product support, help desk, or technical support. You'll also benefit from the hottest new concept in enterprise applications, AppExchange directory. With hundreds of add-on applications, you can easily extend your solution.

Thousands of customers have succeeded with Salesforce Service & Support through our:

Award-winning, integrated CRM solution
Point-and-click customization
AppExchange Service & Support directory of add-on apps: an industry first
Comprehensive service lifecycle functionality across multiple channels
On-demand, global solution with trusted reliability and performance
Pay-as-you go model that starts at $65/month

	Loyal Customers Through Integrated CRM With an integrated service and sales application, anyone can easily access all relevant customer information to provide the highest level of service. You build a loyal-and more profitable-customer base because every customer touchpoint has the same complete view of every customer.
	Comprehensive Service Lifecycle Management Salesforce Service & Support helps you manage the complete lifecycle of customer service, from logging cases to suggesting and delivering solutions across multiple channels, including Web self-service and live agent support. With the Apex platform, it's easy to add cutting-edge applications from the salesforce.com community of service and support experts.
	End Your Technology Dead End Salesforce Service & Support is the industry's only CRM solution that evolves for you-so you don't have to worry about technology. Every change you make is point and click, and all your changes are automatically upgraded with our product releases. Focus on solving your business challenges instead of spending time and resources managing technology.

Features

Service Processes Knowledge Management Case Management Contact Management Activity Management	Agent Productivity Agent Console Call Scripting Email Management CTI Integration	Self-Service Customer Portal Web Forms and Email

Analytics	Customization and Integration	AppExchange Applications

Marketing

Increase the Value of Every Part of the Customer Lifecycle

As the leader in on-demand customer relationship management (CRM), we understand the importance of integrated sales and marketing. Our closed-loop marketing automation application, Salesforce Marketing, empowers you to manage multichannel campaigns and provide up-to-date messaging to sales. Lead hand-off is automated to ensure that no opportunity is missed. Real-time analytics and reporting give marketers the tools to evaluate results and adjust campaigns to maximize them.

Comprehensive On-Demand Marketing Automation

Integrated marketing and sales application with automated lead conversion
Real-time analytics to measure and optimize campaigns for best results
Multichannel campaign management and analysis for a complete marketing solution
Rapid deployment and award-winning ease-of-use to get users working quickly

	Manage Your Entire Marketing Mix With powerful campaign management and lead management capabilities, you can maximize the efficiency of your entire online and offline marketing mix. Use Salesforce to to generate demand, manage and qualify leads, create new sales opportunities, ensure data quality, and analyze campaign results.
	Execute Multichannel Programs Nurture prospects and generate demand for your sales organization with multichannel marketing programs managed in Salesforce Marketing. Execute search marketing, email marketing, or direct mail campaigns. Create pages on your Web site to capture new prospects in Salesforce, and automatically track campaign metrics such as clicks, responses, leads, deals, and revenue.
	Measure Your Revenue Impact Generate, manage, and report on leads and sales within a closed-loop system that integrates sales and marketing. Report on campaign results with sophisticated real-time analytics. Enable business users to quickly create their own reports and dashboards to provide business insight. With packaged and customizable reports, charts, and graphs, users have a real-time view of the business.

Features

Campaigns Campaign Management Email Marketing Auto-Response Email Search Marketing	Leads and List Management Lead Management List Management Workflow Automation	Marketing Analytics Analytics Data Quality Management Dashboards

Collateral and Brand Management Collateral Management Communication Management Asset Management	Customization and Integration	AppExchange Applications

Analytics

Real-time CRM analysis for maximum business visibility

To get real value from your data, you need a comprehensive, real-time view of your business. Our leading on-demand customer relationship management (CRM) application empowers users throughout your business to create and access marketing, sales, and service information without the need for IT. You can use packaged reports - or create custom ones - to instantly analyze and report on your on-demand CRM data.

Comprehensive on-demand analytics:

Real-time information for up-to-the-second insight
A single solution for insight into global sales, marketing, and service
Custom reporting so business users can quickly create their own reports
Customizable dashboards so executives and managers can turn data into action
Security controls to limit access to the appropriate users
Integration with other corporate data for comprehensive business insight

	Sales Analytics Key sales metrics demystify your team's performance. With real-time analytics, sales executives can quickly see who's selling what and when. You can find out which team members are closing the most deals and how long it's taking. Get insight into the pipeline along with sales forecasts you can depend on.
	Marketing Analytics Get real-time insight into the success of your marketing programs. Now marketers across the organization - from executives to program managers - can track multichannel campaigns from lead generation to closed sale. Zero in on programs that get results, so you can be sure you're focusing on the most profitable marketing activities.
	Service Analytics Know your customers - and their service needs. Executives and managers can use real-time analytics to identify who's asking for support and how long it takes to respond to them. Look at the performance of team members and find out which reps are fielding most of your customer inquiries.

Features

Reports and Dashboards Dashboards Packaged Reports Custom Reporting	Data Management Data Quality Management Data Import/Export Data Quality Reporting	Customization and Integration

AppExchange Applications

Partner Relationship Management

Maximize Revenue with Indirect Sales

The leader in on-demand CRM now delivers the market leading partner relationship management (PRM) application, Salesforce PRM. This award-winning product takes channel success to a new level with breakthrough ease-of-use to help you rapidly increase channel revenue through your partners. And it is fully integrated with Salesforce SFA to provide complete visibility to help you manage your company's direct and indirect sales channels.

Solutions for Mission-Critical Channel Processes

Salesforce PRM delivers comprehensive functionality for the full partner life-cycle management including recruitment, marketing, selling, and measurement. With Salesforce PRM, you can automate and improve your most critical channel processes:

Deal registration
Lead and Opportunity Management

	Maximize Channel Growth Experience explosive channel revenue growth with the ability to rapidly acquire more partners, effectively market and sell through your partners, and measure their performance. Gain complete visibility to know where your business is coming from, your coverage model, and your top performing partners.
	Improve Partner Success Extend the same award-winning Salesforce ease-of-use and trust to your indirect channel. With Salesforce PRM, your partners can securely register deals, easily request marketing funds, and quickly access relevant information to help them easily do business with you.
	Gain Rapid Time-To-Value Deliver dramatic results in record time by quickly customizing a branded and internationalized partner portal within minutes. Execute localized content and business rules by empowering teams in different geographies to roll out portals in different languages and currencies. Salesforce PRM is built on the Salesforce Platform so you can easily customize and add functionality and services from the AppExchange.

Features

Recruitment and Planning Partner Recruitment Partner Account Management Partner Training Channel Plans	Partner Marketing Lead Management Partner Communications Funds & Budgeting Management Document Management	Partner Selling Deal Registration Lead and Opportunity Management Pricing Management Workflow

Partner Analytics Sales Analytics Forecasting Dashboards Data Quality Management	Customization and Integration	AppExchange Applications

Content Management

Empower Every Employee With Your Company's Best Content

How much more productive and effective could you be if the right presentations and documents were at your fingertips right when you needed them? What if you could easily see which materials were most popular with your peers?

Salesforce Content turns mazes of folders and digging through e-mail into distant memories. By using popular Consumer Web features like tagging, search, and popularity rankings, Salesforce Content helps everyone find what they need in a snap—even employees that don't need CRM.

The World's Most Usable Content Management Solution

Easy to use so you can get started quickly and never look back
Community-based to help the best materials rise to the top
Integrated into business applications you use every day
Valuable for everyone, not just sales and marketing

	Sales: Increase Effectiveness and Productivity A picture-perfect sales presentation isn't worth much if sales reps can't ever find and use it. Salesforce Content puts the most up-to-date, relevant documents right in your hands and even recommends content based on the opportunities you're working. By making it easy to find tried-and-tested materials your colleagues recommend, Salesforce Content gives you more face time with customers—and makes you look good at the same time.
	Marketing: Drive Higher ROI on the Content You Produce Salesforce Content brings marketing closer to the front lines. Marketers can finally get real data on what materials are most effective and frequently used, so they can produce the content that helps sales close deals. It eliminates the frustration of investing in content that is never used and helps keep branding and pricing current and consistent. By bringing sales and marketing closer together, Salesforce Content helps both teams work more productively and achieve better results.
	Everyone: Improve Collaboration Across the Enterprise The need to manage content and collaborate effectively extends beyond sales and marketing. Salesforce Content is flexible enough to meet the needs of many different parts of your business—i ncluding customer service, product development, human resources, and more. You can customize Salesforce Content with point-and-click ease to facilitate the efforts of different departments and cross-functional teams. Even companies that don't use Salesforce for CRM can implement Salesforce Content to solve content management challenges in individual departments—or for the company at large.
	Quick Time to Value Finding a way to manage the explosion of business documents is a universal need, but many people think it's a problem that's too difficult, expensive, and time consuming to fix. Salesforce Content is a simple way to make noticeable gains in productivity and effectiveness. Because it's available on demand—with no hardware to buy or software to install—you can be up and running in days. And because it makes content distribution and search easier than sending around e-mails, you can be confident that everyone will get up to speed quickly and keep on using it.

Ideas

How do you gather feedback and manage the ideas you get from your customers, partners, and employees? Salesforce Ideas makes it easy to unleash the power of your community. By creating an interactive Ideas forum where people can vet their best ideas, you can become a more responsive company, uncovering new opportunities and instilling a sense of co-ownership with your most passionate evangelists.

Who Is It For?

Innovation is vital to the growth and success of any organization—large or small. The more people you can engage, the stronger your feedback loop becomes.

Employees

There are lots of ways you might leverage Ideas internally. Create a community for “Sales Advice and Winning Strategies” to capture the knowledge of your top sales reps. You could also create a company-wide community with categories for each department so that your employees can submit ideas to Marketing, Product Development, or HR - regardless of where they sit within the organization.

Customers

Your customers are a critical source for ideas. By capturing customer feedback, you can facilitate discussions to deflect questions to experts in the community to reduce your support costs. You can also use customer suggestions to drive innovation in your products and services.

Partners

Looking for new ways to create more community within your partner programs? Salesforce Ideas when integrated with the Partner Portal can redefine the way you collect feedback from partners and also redefine the way partners can collaborate with each other. Use Salesforce Ideas to scale your partner advisory boards, surveys, and in person meetings.

How It Works

It's easy to drive participation with an Ideas community. First time users can start by browsing popular ideas and voting on things they like. Over time, they'll become more comfortable submitting their own ideas and joining discussions.

Post an Idea

Write a short paragraph explaining your idea. Before you hit submit, assign it to a category so that it gets noticed by the right people within your community.

Vote on Things You Like

Browse the site to uncover interesting new ideas. When you find one you like, you can vote for it to show your support. With Salesforce Ideas, you can control the half-life of votes so new ideas are constantly boiling to the homepage.

Discuss Ideas with the Community

Add comments to spark a rich dialog with other members of the community. After reading an idea you may have a question, some added insight, or maybe you want to present a different perspective.

Why It Works

Salesforce Ideas provides an intuitive, engaging solution for a problem that challenges virtually every company. Your online community will be a constant source of innovation, and a competitive differentiator as you strive to be more responsive to market demands.

	It's On-Demand Like all Salesforce products, Ideas is 100% Web-based so there's no software to install, no pesky upgrades, no servers to maintain. Salesforce is the trusted leader in on-demand so you can expect reliable service, rapid innovation, and rock solid security. Start with a free trial today and you can be off and running.
	It's Integrated with CRM While CRM integration isn't a pre-requisite for starting an Ideas community, it's nice to have. It allows you to create one consolidated view of your customers so that you can run rich reports and follow up with customers based on their online activity.
	It's Measurable Salesforce dashboards give you a bird's-eye view of your community activity. It's easy to see what percentage of customers use Ideas, who are your top contributors, and how many ideas your community has generated. All this can be displayed on the same dashboards that your executive team uses to track their sales, marketing, and support activity—dramatically increasing visibility for your online community.
	It's Easy to Turn Ideas Into Actions Once the best ideas bubble up to the top, the next step is to evaluate and implement the ideas that will have the most impact on the business. Salesforce Ideas leverages the power of the Platform to make it easy to build projects related to ideas, track owners and completion status.

AppExchange Applications

A New Way to Browse, Share, and Install On-Demand Applications

Salesforce.com's AppExchange is changing the way that companies acquire and run business applications. The AppExchange features the world's first on-demand application-sharing service, featuring hundreds of applications, all created by salesforce.com customers, developers, and partners. Many of the applications are free and all of them are pre-integrated with Salesforce.

There are applications for CRM functions and well beyond, including:

Sales
Marketing
Service and Support
Analytics

Finance and Administration
Human Resources
Financial Services
Non-Profits

How it Works

The AppExchange provides an online marketplace of applications developed by salesforce.com and our community of developers, customers, and partners. Much as music lovers browse iTunes to sample and download songs, companies can visit the AppExchange to choose from hundreds of on-demand applications. With just a few clicks, these apps can be installed into a company's salesforce.com environment and begin delivering added functionality immediately.

The AppExchange is a simple and effective way for independent software vendors (ISVs) to distribute applications to the largest audience of on-demand subscribers in the world. Developers at companies of all sizes are building applications on salesforce.com's on-demand Apex platform and bringing them to market on the AppExchange.

Custom Applications

Democratizing Enterprise Applications

Every organization is unique — why shouldn't they all be able to create their own applications to support their specific business needs? With salesforce.com's Apex platform, they can.

Even non-technical Salesforce administrators can use Apex to create custom on-demand applications that leverage the Salesforce application as a hub for managing and sharing information that drives all sorts of business processes-from product development and partner relationships to recruiting and expense tracking. Now companies can create, access, and share on-demand applications as easily as they can order a book online.

Best of all, anyone can tap into this on-demand architecture. Features like point-and-click customization and the best interface in the industry make it possible for anyone to create new on-demand applications that are automatically integrated with Salesforce. Finally, creating applications that meet your unique business needs is second nature-not just an IT fantasy.

Extending Salesforce beyond CRM brings many benefits. Users get the intuitive, familiar Salesforce interface they know and love. Businesses benefit from having all information integrated into a single database, so that all groups can work from the same accurate, up-to-date information. And everyone wins with the advantages of salesforce.com's unique brand of on-demand. Like scalability, improved visibility and reporting, greater control, and enterprise-tested security. Not to mention the cost and time savings of on-demand deployments.

Editions

Find the Perfect Match for Your Unique Business Needs

No matter what your CRM needs are, salesforce.com has the perfect solution for you.

It's easy to get started: Sign up for a FREE TRIAL, and when you're ready to purchase simply click the Subscribe Now button in your trial edition.

	Unlimited Edition Run Your Entire Enterprise on The Business Web™ With powerful contact management and campaign management capabilities, you can maximize the efficiency of your entire online and offline marketing mix. Use Salesforce to manage leads, convert them to opportunities, ensure data quality, and analyze and report campaign results.
	Enterprise Edition Flexible CRM for Even the Most Complex Enterprises Designed for larger or more complex businesses, Enterprise Edition provides the extensibility that the world's largest organizations demand-deploying rapidly across multiple divisions, seamlessly integrating with other systems, and encompassing the most complex operations.
	Professional Edition Full-Powered CRM, Without Complexity Professional Edition offers companies of all sizes a comprehensive CRM suite that business users can fully customize to manage every aspect of the customer lifecycle. With unlimited scalability plus essential security and sharing controls, Professional Edition provides power without complexity.
	Group Edition Effortless CRM for Small Teams With Salesforce Group Edition featuring Google AdWords, it's never been easier to expand your business. Generate new leads; manage leads, contacts, and customers; view or update sales data on the fly; instantly collaborate with your co-workers, and get a bird's-eye view into your sales and marketing efforts.
	Personal Edition and Developer Edition Salesforce.com also offers solutions for two additional audiences: individual sales reps and application developers.

salesforce.com CRM

Management Consulting

Experience CRM Success

On-Demand Business Services

Sales

Partner Relationship Management

Service & Support

Marketing

Content

Ideas

Analytics

Custom Applications

AppExchange Applications

Sales Force Automation

Experience CRM Success

Comprehensive On-Demand SFA

Loved by the Salesforce

Critical for Sales Managers

Critical for Sales Managers

Trusted by Executives

Features

Service & Support

Join the On-Demand Service Revolution Today

Loyal Customers Through Integrated CRM

Comprehensive Service Lifecycle Management

End Your Technology Dead End

Features

Marketing

Increase the Value of Every Part of the Customer Lifecycle

Comprehensive On-Demand Marketing Automation

Manage Your Entire Marketing Mix

Execute Multichannel Programs

Measure Your Revenue Impact

Features

Analytics

Real-time CRM analysis for maximum business visibility

Comprehensive on-demand analytics:

Sales Analytics

Marketing Analytics

Service Analytics

Features

Partner Relationship Management

Maximize Revenue with Indirect Sales

Solutions for Mission-Critical Channel Processes

Maximize Channel Growth

Improve Partner Success

Gain Rapid Time-To-Value

Features

Content Management

Empower Every Employee With Your Company's Best Content

The World's Most Usable Content Management Solution

Sales: Increase Effectiveness and Productivity

Marketing: Drive Higher ROI on the Content You Produce

Everyone: Improve Collaboration Across the Enterprise

Quick Time to Value

Ideas

Who Is It For?

Employees

Customers

Partners

How It Works

Post an Idea

Vote on Things You Like

Discuss Ideas with the Community

Why It Works

It's On-Demand

It's Integrated with CRM

It's Measurable

It's Easy to Turn Ideas Into Actions

AppExchange Applications

A New Way to Browse, Share, and Install On-Demand Applications

There are applications for CRM functions and well beyond, including:

How it Works

Custom Applications

Democratizing Enterprise Applications

Editions

Find the Perfect Match for Your Unique Business Needs

Unlimited Edition

Enterprise Edition

Professional Edition